An Open letter to Chase Bank

Dear Chase Bank,
Nine years ago, my husband and I purchased our first home where we had grown up in Michigan. It was a small "starter" home in a great neighborhood and even though it would push us to our monthly allowance limit, we decided the investment was worth it. We raised our two kids there, took great care of the property and home including renovating it. We loved that house. Jump ahead 8 years and our home had now lost half of its value, foreclosed homes surround us and to top it off, my husband was laid off. We struggled for 3 months to pay our mortgage and finally out of desperation, in May of 2009 we put our beloved home up for sale. We had no choice but to go through a short sale because of its hugely declined value so we did everything we were asked to do; send in paper work, fix it up, and with in two weeks, we had FIVE offers. You waited 3 months to even look at the offers and when you finally decided to do something about them, every one of the buyers had walked away. By this time it was July and my husband was offered a job in another state, so while trying to pack up our belongings and with boxes everywhere, we once again put the home up for sale. Within one week, another offer came in. We were thrilled, moved out of the house to Ohio and moved into a rental down there. In November of 2009, you still had done nothing to approve the offer and once again, we were left without a buyer. In January of 2010, we got several CASH offers on the house. We thought, "Oh good! Maybe Chase will take them!". NO. You not only waited 8 months, but we are STILL waiting for you to close. The buyer offered the exact amount you said you would only take and yet here we sit, in September of 2010 and our home is scheduled to go up for auction tomorrow while you sit deciding which negotiator to assign to our case. We have sent our pay stubs, tax returns and letters to you within a DAY of you requesting them over 10 times in the past year and a half. We have jumped through every hoop, every obstacle and yet you refuse to help us. You got a huge share of money from the government to help bail you out. Where does that leave us? In what way have you done anything to help those who are struggling financially and ask for help? Those like us, who have to leave the state to find work and leave behind our home as well? I think the problem is this: you don't care. Its that simple. You truly don't care about your customers. I am sorry that you feel the need to selfishly fill your pockets with government money and yet can not extend a hand to simply close on a sale of a home that we left over a year ago. I really hope that one day, your corporation will open its eyes and see the human beings it is affecting by its stupidity, ignorance and plain disregard for those hurting.

Sincerely,
Kimberly Porter